Hinges breaking away and plastic pieces falling out of laptop

[Twincroft]

Broken hinges pulling away and bulging at both bottom corners

Broken plastic not holding screws on both sides.

I have seen hundreds of the same complaints so surely HP knows as well.

What will HP do about repairing my HP envy 17"  laptop

[Sneha_01]

Hi @Twincroft  ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support