Hinges issues

[Paul7888]

I have rarely use the laptop at all after purchased, I like the design of this. I may only use this once a week or less than that at the beginning. I am now having a Hinge issues (Unable to open my laptop at all).

After research, found that this is a product design flaw. Please contact me back for the solution on this.

[Pallipurath]

Hi @Paul7888,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

I would request you to please share the pictures of the laptop. Hinge issues on your HP laptop.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath.

[Paul7888]

So take this to a private message and telling me to call in HP contact and ask to see how much this will cost me to repair is the solution from HP.

Factory Warranty is 1 year and many customers will face this issues once it past this 1 year period of time. Since this is a design flaw from HP. I was expecting that HP will take care of their customer better. This was a $1,000 + laptop. Choose this because of the design of a daily usage. Barely use this and it broke.

I should have act faster since they were a lawsuit on this topic!

[Deep_World]

Hi @Paul7888,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Thank you for taking the time to share your concerns with us. We understand your frustration regarding the hinge issue on your HP laptop. 

Please be advised that inquiries related to hardware inspection, repair costs, and part replacements are handled by a dedicated HP Hardware Support team. As access to diagnostics, repair authorization, and pricing details is managed exclusively by that team. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World