Hinges

[AdrianHaro22]

I am aware that there has been a recall for hp envy x360 due to poor manufactured hinges after my screen cracked after I carefully closed my laptop like usual. I had been noticing beforehand that my hinges were leaning to the right drastically but I never thought it would resulted in breaking my screen as from simply closing the laptop. I believe that the hinges have been incredibly poorly designed and I used this laptop for about three years for school through regular wear and tear simply from opening and closing the laptop, I guess was enough to wear down these horrible hinges. Now I'm in class with a broken laptop screen just from closing it when class ended. I would like to be reimbursed for this hp.

[Nal_NR]

Hi @AdrianHaro22,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.