Home Row keys not working

[ct_support]

Hi everyone:
For some unknown reason the set of keys in my home row (specifically A,S,D,F, J, K, and L, have stopped working. The Caps Lock and Enter keys still work, it's specifically those eight.

I've run a diagnostic and there doesn't appear to be anything wrong with any other keys. 

My warranty expired last month (never fails, right?) so I'm wondering if anyone else has experienced a similar issue and what the resolution was.

Operating system is Windows 10 Pro, 64-bit. I can provide any other information if needed. Any assistance or tips are greatly appreciated.

Thank you!

[DavidSMP]

Hi @ct_support,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your computer’s keyboard does not work correctly. It  will be a privilege to assist you.

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it a privilege to share this platform with you. You’ve done an excellent job on troubleshooting  the issue correctly from your end. Kudos to you on that score. It is always a privilege to work with technical specialists like you.

At the outset, it looks like a hardware issue with the computer. Please try a few steps here. Do a hard reset first. Steps:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
• Please try if the keys work correctly outside of windows in the command prompt.
• Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
• It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and  “command prompt”
• Type all the keyboard characters in this black window especially the keys that do not work correctly.
• If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager. 
• If the keys work here then it could be resolved by performing a system restore to an earlier date before the issue occurred . Link for system restore: http://support.hp.com/in-en/document/c03327545
• For further troubleshooting please visit this link: http://support.hp.com/us-en/document/c03738933

I genuinely hope the issue gets resolved without hassles and the computer works great and stays healthy for a long time. Hope this helps. Please let me know how this works.

To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.

Take care now and have a super week ahead.

[ct_support]

Sorry for the delayed response.

Unfortunately after following the steps provided the keys still are not working. I guess I'll have to look into purchasing the extended service plan or replace the laptop.

Thank you for your assistance, David.

[DavidSMP]

Hi @ct_support, Greetings! 

I read your post and thanks for the post.  Kudos for your terrific troubleshooting. I think you've done great. However, As you are a student I would suggest that you buy a portable USB  or wireless keyboard and connect it to the notebook and work with it. That should take care of several things for now until you find the resources to buy a new notebook. This is a personal suggestion from me.

The extended service plan will not help here. To purchase an extended service plan you need to ensure that the notebook's hardware is top notch. (I mean fully functional and without hardware failures)

Trust me I've done all I can to help.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[TazaurFixes]

Hi, I know it's a bit late, but maybe try checking the screws on the back of your laptop. This same problem happened to my aunt and that's all the issue was. The screws got a little loose. It seems to interfere with the Home-Row connection for some reason. Specifically check the top left side (when looking from the bottom). This issue also exists in some of HP's usb keyboards. Other keys I've noticed are affected are shift and Ctrl (left). If thats not the problem, i cant tell you what is. Hope this helps!