Horrible experience with warranty service

[John1434]

I would like to express my dissatisfaction with the HP warranty service. Basically, I had a new Victus laptop, and a small problem arose - my camera stopped working. I brought it to the warranty service. I didn't expect a quick fix or anything, but I am running out of patience. My laptop has been under repair for over 2 months mow - I keep getting messages how the team is unable to fix my laptop, but they also refuse to give me a new one. Being irritated,  few days ago I called and asked the team for updates, The treatment I received was straight up awful - I was almost told "**** off" and stay away, they also mentioned that they can fix my laptop for as long as they want and there is no time limit... So my understanding is as follows - the service team can basically "steal" my laptop for unlimited amount of time and just keep telling that they are fixing it for as long as they want..? 

I specifically bought a Victus (HP) laptop (and overpaid, in my opinion, comparing it to other laptops with the same specifications), with warranty, so that I can have good customer service in case the PCs I use for my business stop working. And now I am forced to spend money on more other laptops, because the warranty service basically "stole" my laptop and refuses to give it back or offer any solutions.

I am extremely disappointed in this behavior from a company I respected and always held in high regard.

[Irfan_06]

Hi @John1434,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop repair at the service center and may need escalation.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support