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- HP Community
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- How Do I use my Warranty?

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11-27-2019 11:25 AM
I have a 2 year accidental damage warranty. My space button already kept getting stuck so I was going to get my laptop checked out but then I recently spilt coffee on my keyboard only increasing the problem and causing some software problems I believe. I already have the warranty, I just want to know how to do use it and get a new laptop or the one I have fixed. And being in college, how long will this take.
(Also I only have had this laptop for 4 months at this point).
11-27-2019 01:58 PM - edited 11-27-2019 02:03 PM
Having the button sticking might have been covered - Unfortunately, spilling liquid on the keyboard did not do it any favors. ☕
Whether or not the whole mess is covered under your Accidental Coverage warranty is not something we can answer ("We" are not HP).
The time required for repair depends a number of factors - in GENERAL, assuming you are located in an urban or metropolitan area of the USA, the shipment is fast, the parts are available, you don't have to wait in a queue, the whole thing might take ten to fourteen days. This is obviously an opinion based on personal experience - this is not a guarantee of performance.
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