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‎08-18-2017 12:47 AM

HP Recommended
Product: HP EliteBook 8460p
Operating System: Microsoft Windows 10 (64-bit)

As soon as I upgraded my laptop to Windows 10 Pro my fingerprint scan stopped working. It's already been a while since then but it was so convenient before. Now, I think it has to do to not able to run ProtectTools after the upgrade but I am not 100% sure. It was originally running Windows 7. HP Support website doesn't provide any driver updates Windows 8.1 being the latest.  I'm really stuck trying to figure out what is the problem. Can somebody please help me.

 

Thanks 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2017 07:48 AM

HP Recommended

Hi:

 

Uninstall the HP Protect Tools Security Manager software if you have not done so already, and install the software that is the successor to Protect Tools, which is the HP Client Security Manager software.

 

This software should allow you to enroll your fingerprint for logon purposes.

 

This is the W10 version below...

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

View solution in original post

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3 REPLIES 3

‎08-18-2017 07:48 AM

HP Recommended

Hi:

 

Uninstall the HP Protect Tools Security Manager software if you have not done so already, and install the software that is the successor to Protect Tools, which is the HP Client Security Manager software.

 

This software should allow you to enroll your fingerprint for logon purposes.

 

This is the W10 version below...

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

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‎08-20-2017 11:25 AM

HP Recommended
Thank you very much. It was very helpful. I fixed the problem.
Was this reply helpful? Yes No

‎08-20-2017 11:53 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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