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HP Recommended
15-bs015dx
Microsoft Windows 10 (64-bit)

MDL 15-bs015dx     

Trying to find maximum RAM system can use. Not in any of the manuals that I can find, and I can't register the system with HP, it doesn't recognize the S/N.  that 1 is blurry, maybe a T. Can't reach support without registering the system. 

1 REPLY 1
HP Recommended

Hi:

 

Your notebook has two memory slots and can support up to 2 x 8 GB of DDR4 memory.

 

See chapter 1 of the service manual for the memory upgrade info:

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

Since your notebook already has an 8 GB memory chip, I recommend you install the Crucial 8 GB memory chip that they indicate is compatible with your notebook:

 

Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com

 

Your notebook probably came with a DDR4-2133 MHz memory chip, but the DDR4-2400 memory chip will automatically bridge to 2133 MHz because that is as fast as your notebook's processor can run the memory at.

 

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