How can I charge my HP ENVY 17.3 inch Laptop PC 17m-ch0000 with USB-C?

[gelfling83]

The literature seems to imply that I can charge my Hp Envy with a USB-C charger. But I have it plugged in (using the same charge I use for my Samsung Galaxy S20) and I'm not getting anything. 

Is there anything in my settings/BIOS I need to update/toggle in order for this to work?

[Dragon-Fur · Accepted solution]

@gelfling83 

Welcome to the HP Community Forum.

If you are using the adapter cable / power cord from a phone, I would guess the little phone charger is not up to the task of charging the computer.

Open

Maintenance and Service Guide

Item 3 > Page 6

USB Type-C® power connector and
Thunderbolt™ port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Your computer might also support a Thunderbolt
docking station.
NOTE: Some computers might ship with two separate AC
adapters and power cords. Be sure to match the connector end
of the power cord to the corresponding USB Type-C or barrel
power connector of your computer.

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Open

HP ENVY 17.3 inch Laptop PC 17m-ch0000 (23T02AV) 

and / or

HP ENVY 17.3 inch Laptop PC 17-ch0000 

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