How can I find the status of my PC repair?

[ATeix]

My OMEN notebook has problem with keys of its keyboard.

I contacted HP and we make some tests that confirm the problem.

They said that I need to send it to repair at HP (it is in the waaranty period).

I went to the shop where I bought it and they send it to HP. 

10 days later I contact HP Support to know the status of this repair: they do not know nothing about it!! How???

How can I find where it is and the status of this repair???

It is a OMEN pc, so HP sell it assuring that it will have priority repairs. But how can they done that if they do not know nothing about 10 days later???

[Nal_NR]

Hi @ATeix,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[ATeix · Accepted solution]

HP didn't know about it (it is strange) but the shop did.

I already received the pc. For me, the case is closed. 

[Nal_NR]

Hi @ATeix

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.