How can I make a warranty claim for a problem within warranty period, but warranty is now expired?

[MTS53]

Hard drive failed on my laptop on July 15, 2022, while I was on vacation. Warranty expired on Aug 2, 2022. How do I make a warranty claim for a problem that occurred during the warranty period, when I can't get through the online process?  It keeps sending me to the site to the pay-per-use customer service page because it shows out of warranty based on the serial number.

[ub6424]

Hello @MTS53 

Question: Is the warranty <expiration date> correct ? Warranty starts from date of purchase ! ( Invoice )

Answer: YES

HP may deny your request since you are responsible to report problems within the warranty period.

Answer: NO

- Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

Please report your results

[MTS53]

Thanks, I will give it a shot.