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‎06-21-2024 06:00 AM

HP Recommended
Product: HP Notebook 15s
Operating System: Microsoft Windows 11

The hardware in my PC has crashed and I cannot access to my computer. Need help immediately!!

Category:
1 REPLY 1

‎06-21-2024 06:07 AM - edited ‎06-21-2024 06:09 AM

HP Recommended

15s does not provide much information.


Have you run diagnostics?

 

Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

BeemerBiker_0-1718971774145.png

 

If you can pass diagnostics then possibly the disk drive is corrupted.

If not then there is a hardware problem.

 

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.

 

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