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HP Recommended
17-by1033dx
Microsoft Windows 10 (64-bit)

I just purchased a new HP laptop and there doesn't appear to be any way to disable or turn off the touchpad.  My last HP laptop had a button next to the touchpad to enable/disable but this one doesn't have that. When I go into Windows 10 settings for mouse and touchpad there is not an option to disable the touchpad.

 

The touchpad being enabled interferes when I'm typing on the keyboard so a solution to this problem would be greatly appreciated. Ideally it would be nice if the touchpad was automatically disabled whenever a mouse was plugged into a USB port.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This has been resolved. Got through to HP chat support and they fixed the issue remotely.

View solution in original post

5 REPLIES 5
HP Recommended

Hello

 

you forgot the write which is the new laptop model.

 

bye

HP Recommended

I just added the product model #... 17-by1033dx.

The product number is 6HS48UA#ABA

HP Recommended

Hello

 

I don't know details about that product , but in Windows you can open Device manager , then expand "Mice and other pointing devices" , then look for the touchpad, righ clink on it , then select disable. If disable in not available, you selected a wrong device.

 

om my notebook I have Synaptic HID ClickPad

 

when you need to have touchpad working, same path, then select Enable.

command I used are:

.\devcon64.exe find *SYN*    (ENTER) , this is to find all device including SYN in the description

this was the result:

ACPI\SYN3071\4&1356EC6B&0 : Synaptics Pointing Device
HID\SYNA3071&COL04\5&4F0E64E&0&0003 : Synaptics HID Device
HID\SYNA3071&COL03\5&4F0E64E&0&0002 : Microsoft Input Configuration Device
HID\SYNA3071&COL02\5&4F0E64E&0&0001 : Synaptics TPFHID Device
HID\SYNA3071&COL01\5&4F0E64E&0&0000 : Synaptics HID ClickPad:

ACPI\SYNA3071\4&31D068B0&0 : I2C HID Device

 

Then to disable Synaptics HID ClickPad I used this command

.\devcon64.exe disable *HID\SYNA3071*COL01

 

to re-enable it

.\devcon64.exe enable *HID\SYNA3071*COL01

 

you can create a batch file to disable and re-enable the touchpad in this way.

 

devcon64 can be found in Internet and is released by Microsoft.

 

bye

 

 

 

HP Recommended

Thanks for your response. When I go to Device Manager it says I have an ELAN Touchpad. When I right click it there's not an option to disable it. Only options are update driver or uninstall the device. I'd prefer to disable instead of uninstall.

 

I'm not sure there's a way to disable my touchpad without uninstalling the touchpad. If that's the case then it's an HP design flaw for the particular laptop I have.

HP Recommended

This has been resolved. Got through to HP chat support and they fixed the issue remotely.

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