How do I file a warranty complaint?

[elundgren]

I filed a case for my laptop suddenly going out at the beginning of May. My laptop is grey and the SN was printed in grey and I could not read the SN. HP sent me a label, I sent in my Chromebook and for 6 weeks now, I cannot get ahold of anyone to find out where my laptop is or what the status is. The laptop shows delivered from Fed Ex, but I cannot get ahold of anyone by phone or chat to give me an update. Every time I chat, they tell me they are still working on it. I've asked for a supervisor to contact me, have not heard anything. When I call, I sit on hold forever and no one ever answers. I will never buy another HP product with this kind of customer service!! CAN ANYONE HELP ME GET MY LAPTOP BACK!!

[Max3Aj]

@elundgren, Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. 

To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj