How do I get my HP Rechargeable MPP2.0 Tilt Pen replaced (under warranty)?

[CAKR]

My 2 month old HP Rechargeable MPP2.0 Tilt Pen has a broken tip. HP appear not to sell replacement tips so I need to get the pen replaced.

I cannot figure out how to make a claim under the warranty from this Support portal.

Can HP please contact me to arrange for a new pen to be sent.

Many thanks.

[CAKR]

I tried dealing with HP Support on this via the WhatsApp chat function. I uploaded receipts and photos and gave out lots of machine and personal data....and then they just ghosted me after 45mins. I sat around waiting for another 45mins but they never responded. Complete waste of time.

How do I raise a complaint with HP about the Support Line? I can't find a contact email anywhere.

[CAKR]

After a 2nd (very long) Whatsapp chat with HP support on 10Oct23, the agent agreed to supply a new stylus.

By 27Oct23 the stylus had not arrived so I started another Whatsapp chat with HP Support. The agent just ghosted me after about 10mins and I abandoned the chat after 1 hour because they just wouldn't respond.

Does anyone know how to complain to HP because they don't seem to want to to make it obvious how that is done?

I want to send the chat transcripts to HP to show them just what an insult their support line is.

[A_Gayathri]

Hi @CAKR,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Rechargeable MPP2.0 Tilt Pen has a broken tip.. Not to worry I will help you to get a resolution to resolve the issue.

I am sorry for the inconvenience caused This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!