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HP Recommended
Hp x360 Envy
Microsoft Windows 10 (64-bit)

How do i do a hard factory reset to my hp 360x laptop by hp? It won’t allow me to even reboot and the windows was hacked . I need the original version I think

8 REPLIES 8
HP Recommended

@Robin115 

 

I think you wish to bring machine back to factory status.  Please use Cloud Recovery tool:

 

              https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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HP Recommended

The c drive was moved. I need to speak to someone at hp

HP Recommended

There is no c drive where it should be is the problem I think. I am trying to reboot and I can’t even get it to go into windows

HP Recommended

my computer was hacked. I have paid a fake site a lot of money. And I still can’t turn on my computer. It won’t boot into windows.

image.jpg

HP Recommended

no. I can’t even reboot. It won’t go into windows and my system has been hacked in windows anyways. I need to figure out how to get my computer to reset into the original version of windows , not the hackers windows program

HP Recommended

I didn’t mean to hit resolution

. I haven’t got one yet and I need help?

HP Recommended

I can’t even reboot or reset the system because the c drive has been moved

 can someone help

HP Recommended

It won’t let me factory reset

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