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- Re: How do I know if there is a problem in battery or mother...

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10-29-2018 01:55 AM
My laptop doesn't charge battery. But it works fine on direct a.c. power supply using adapter.
Is it possible that charging ic has any problems? Or the motherboard?
Or is it just the damaged battery?
Please answer anything you can think. Big help, always. At least I can get some clues.
10-30-2018 12:44 AM
Hello @Arvind5233,
You could try using the HP UEFI Diagnostics to verify any hardware issue:
- Repeatedly press Esc upon startup
- Select F2 (System Diagnostics)
- Select the desired language
- Navigate to component tests
- Select Battery and Motherboard
Note that the above steps may vary depending on the configuration and some tests may not be available.
Have you also tried a power reset yet? Let us know how everything goes.
Best regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
10-30-2018 01:58 AM
Thanks for replying, Sir.
This uefi diagnosis test failed for battery. System board test passed , but it didn't check charging circuit i think. Ac adaptor test passed.
What does this charging state: blown fuse mean?
I tried power reset, didn't work.