• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-22-2019 05:15 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

How do I open my laptop, HP-ck0826no, to upgrade the RAM memory? I removed the 4 screws on the backside of the laptop and then managed to partly separate the upper part (where the keybord are) from the lower part but it seems it was still attached to the lower part in the area of the touch pad. My "operation" only resulted in having to put everything back and have some marks in the plastic casing where I used a screwdriver to separate to upper and lower part. Is there any trick to open the computer???

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2019 07:29 AM - edited ‎10-22-2019 07:30 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook, where you can find the procedure to install memory...

 

http://h10032.www1.hp.com/ctg/Manual/c06146800

 

Here is a link to the service videos for your notebook as well...start with the base enclosure video.

 

http://thesml.hp.com/results.htm?SID=1009924215&MEID=48239DB7-027D-4470-AA3A-E9616D8D4C88

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-22-2019 07:29 AM - edited ‎10-22-2019 07:30 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook, where you can find the procedure to install memory...

 

http://h10032.www1.hp.com/ctg/Manual/c06146800

 

Here is a link to the service videos for your notebook as well...start with the base enclosure video.

 

http://thesml.hp.com/results.htm?SID=1009924215&MEID=48239DB7-027D-4470-AA3A-E9616D8D4C88

Was this reply helpful? Yes No

‎10-22-2019 08:07 AM

HP Recommended

Thanks a lot for the prompt and valuable answer. The trick was to remove the rubber stripes that are glued on to the back side of the computer to find the hidden screws...

Now the RAM is upgraded to 4 + 8 GB (from 4 GB). One of the rubber stripes broke. It something I can live with but I recommend HP to only have visible screws….

Was this reply helpful? Yes No

‎10-22-2019 08:11 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.