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Locked

‎02-27-2024 04:29 PM

HP Recommended
Operating System: Microsoft Windows 11

After setting up and registering my new 14" HP Laptop, Model # TPN-0221, and setting up the printer and internet, for the first 24 hours everything worked fine.    The next day, when I resumed from sleep mode, I had this problem.  When I move the mouse cursor to the "PIN" box, it does not allow me to enter anything.   All of the keyboard has remained frozen ever since, and all keys are disabled.  I have tried to restart, or shut down and start up again, but nothing works.   Today, even when I try to turn the laptop on, nothing comes onto the screen.   Do I have a defective HP laptop?

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