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HP Gaming Pavilion - 15-cx0098ur
Microsoft Windows 10 (64-bit)

I am Russian. I just had the following case the day before yesterday: the laptop and Windows started up normally. I decided to play a little game The Sims 4, but the FPS began to decrease slightly, which is why I decided to completely clean the game cache. After that, I decided to go through the laptop using CCleaner. During cleaning, I noticed that the laptop began to slow down (in particular, the processor is 100% loaded).
I temporarily disabled the installed Kaspersky and Windows antivirus built into Windows, and also deleted CCleaner and updated the driver for sound through the Task Manager (I couldn't install it directly) by downloading the latest version for my laptop from the HP website (6.0.1.8619 Rev.A, dated May 10, 2019), but the sound was still buggy, however the load dropped.
Among all the errors in the event log at that time, I found a TPM error:
The device driver for the Trusted Platform Module (TPM) has detected an unrecoverable error related to the TPM hardware that does not allow the use of TPM services (for example, data encryption). Contact the computer manufacturer for help.
Therefore, I decided to update the driver for TPM. I tried to update it through the Device Manager, but it didn't work. There are no drivers for TPM 2.0 in the Update Center, and there are no drivers on my laptop's page on the HP website either.

 

my configuration:

Windows 10 Home SL 64-bit 22h2 19045.2364

Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz

Intel(R) UHD Graphics 630

NVIDIA GeForce GTX 1060 with Max-Q Design

12 GB RAM

Realtek High Definition Audio

 

What to do?

1 REPLY 1
HP Recommended

Hi @Bratanoid,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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