How do i rollback to a previouse version of intel optain on my h[ envy laptop? s

[Tony_atfpodcast]

Since the intel driver assistant said there was a new version it does not work not the icon in the taskbar and my laptop is really slow. I want to go back. I tried device manager buy the rollback was greyed out.  I tried the version before .exe installer but it said it can not overwrite the newer driver.  please advise. I wish I never got this **bleep** laptop. One thing wrong after another.  It's slow regardless of 8th gen i7 at 1.8ghz

[praveen196]

@Tony_atfpodcast Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

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[Tony_atfpodcast]

HP Envy laptop  17t-bw0000

[praveen196]

@Tony_atfpodcast 

Thank you for the information.

According to the specification, the product does not have intel optain.

https://support.hp.com/us-en/product/hp-envy-17m-bw0000-laptop-pc-series/20283133/document/c06038594

According to the manual. It will not support intel optain 

Have a nice day!!

[Tony_atfpodcast]

Yes, it does. 16g  and it was working till the last driver update and that is not the model I am using. I'm using the 17t-bw0000 not the 17m-bw0013dx

HP Envy 17t Touch

• Windows 10 Pro 64
• Intel® Core™ i7-8550U (1.8 GHz, up to 4 GHz, 8 MB cache, 4 cores) NVIDIA® GeForce® MX150 (4 GB GDDR5 dedicated)
• 12 GB DDR4-2400 SDRAM (1 x 4 GB, 1 x 8 GB)
• 17.3" diagonal FHD IPS WLED-backlit multitouch-enabled edge-to-edge glass (1920 x 1080)
• 1 TB 7200 rpm SATA; 16 GB PCIe® NVMe™ Intel® Optane™
• 16 GB PCIe® NVMe™ Intel® Optane™
• Office Software Trial
• Security Software Trial
• 3-cell, 52.5 Wh Lithium-ion prismatic Battery
• DVD-Writer
• Full-size backlit island-style keyboard with integrated numeric keypad
• HP Wide Vision HD Webcam with Dual Digital Microphone (For Touch)
• Intel® 802.11b/g/n/ac (2x2) Gigabit Wi-Fi® and Bluetooth® 5 Combo
• HP ENVY - 17t Laptop

4HK24AV_1

[praveen196]

@Tony_atfpodcast 

I understand your concerns.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Have a nice day!!

[Tony_atfpodcast]

it is installed but I need to roll back to the previous optane version. that worked.  The hp assistant does not have that. The intel driver assistance is who told me there was a new one.  I can not install anything over the new one. That is why I need to roll back.

[praveen196]

@Tony_atfpodcast

I understand your concerns.

In that case, I would suggets you conatct our phone support and check. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[Tony_atfpodcast]

Ok I just want to uninstall the optaine driver and reinstall the version before it as it worked.