How enter UUID in Bios after mainbord replacement

[SO_Hagman]

The laptop didn't start at all and I concluded that there was something wrong with the mainboard.

I bought a refurbished mainboard and installed it.

The pc works just fine after that, I could install Windows, etc.

But one backup app complaines that the computer UUID is missing and the app doesn't work.

I can see in the BIOS info page that S/N, product name, etc. is missing, and the UUID is all zeroes.

I downloaded the latest BIOS version F.20 from HP and installed it. No difference.

The BIOS seem to be locked and I can't edit the missing info.

I've tried the HP Bios Config Utility, following the instructions in the manual, but the BIOS info doesn't change.

Can anyone advice me how to set the UUID?

[KrazyToad]

@SO_Hagman

Welcome to HP Community

I have gone through your Post and would like to help

The System Information needs to be tattooed back and also reflash the BIOS. This can only be done in the Service Center

Please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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