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How long does it take for HP to get parts to repair?

HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

Hello All,

 

I sent in my Envy notebook to repair broken screen hinges about 2 weeks ago. The original estimated delivery date was 9/14 (I didn't expect to have it fixed and returned back to me that fast). Since then it's been "on hold" due to not having the parts in stock. How long does it usually take for HP to receive the parts necessary for repair?

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HP Recommended

@ryanwiggum


Welcome to HP Community

 

I have gone through your Post and would like to help

 

There might be a delay since the supply chain and delivery globally has been disrupted due to the Pandemic. Different parts come from different parts of the world and that might be the reason for delay

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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