How long does it take for HP to respond to a case?

[Rockit55]

I opened a service ticket (or "Case" in HP lingo) on 1/30/23.

I have not received a response other then the acknowledgement that the case was opened.

Should I continue to wait or should I open a new ticket?

It's regarding warranty coverage.

Kindest regards,

Rock

[Raj_05]

Hi @Rockit55,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the product number of your HP Unit? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...). 

^ Alden4
HP Support

[Rockit55]

Hello Alden4,

This is one of the lower end bargain units: 15-ef1072wm

The warranty said "expired" when I received the unit and registered it.

I have all of the purchase documents and was trying to find out how long it was truly under warranty.

Not a big deal, but I say that when I am not having issues.

Thanks for your assistance!

Rock

[Raj_05]

Hi @Rockit55,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Take care and have a good day. 

Alden4
HP Support

[Rockit55]

So I guess I can answer my own question now.......

I opened the ticket on 1/30/23.

The case was closed on 3/27/23

So, a total of 56 days is the answer.

Before the close date, I didn't hear ANYTHING from HP.  Total silence....crickets!  I had really given up hope.

However, I was very surprised and excited to see they had resolved my issue regarding a warranty expiration in my favor.

That is what the email says anyway.

However, it still says "warranty expired" on my Support Dashboard.

I will check back in another 2 months to see if that has changed.

RB

[Raj_05]

Hi @Rockit55,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support