How long is the warranty on a HP Envy laptop?

[barbagg]

How long is the warranty on a HP Envy laptop?  Their lookup tool tells me it expired in 2018 but I didn't even buy it till 2020!  Is it 1 year, 2 years, 3 years, or what?  Trying to find out if my battery is under warranty because it's completely dead after less than 3 years.  Thanks. 

[Dragon-Fur]

@barbagg 

Welcome to the HP Community Forum.

This system is an older model -- I found a listing for it dated February 2018 (on Amazon).

This is a standard consumer grade system - the hardware warranty was for 1 year from the date of original purchase.

If this is the original battery -- or a battery older than about 12 months -- it makes sense that it needs to be replaced.

Batteries are generally rated for the duration of the Warranty but can last longer.

Parts, Maintenance, and Replacement Procedures

HP ENVY m7 Notebook PC - Maintenance and Service Guide

Page 26

NOTE: The battery spare part kit includes the battery cable.
Description                                             Spare part number
3-cell, 61-WHr, 5.36-WHr, Li-ion       849315-856
3-cell, 41-WHr, 3.63-WHr, Li-ion       849314-856

HP Parts Store

The store lists the part number but does not carry this battery for purchase.

Purchase a compatible battery at your favorite online store in your region.

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HP ENVY - 17-u273cl 

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[barbagg]

Thanks.  HP's website says my local Best Buy is an HP Service Center.  Should I take it there for them to put in a new battery for me?  Or should I take it to one of those Batteries Plus stores?  Or where is the most competent and reasonably priced place to take it to have a new battery installed?  Also,  I leave the laptop plugged in continuously.  Is that why my battery died after less than 3 years?  Is it better for me to unplug it till the battery runs down, then plug it in again to recharge, then unplug again, ad infinitum?  Or does it not make any difference if I leave it plugged in all the time?  Thanks.

[Dragon-Fur · Accepted solution]

@barbagg 

You are welcome.

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@barbagg wrote:

Thanks.  HP's website says my local Best Buy is an HP Service Center. 

Should I take it there for them to put in a new battery for me? 

Or should I take it to one of those Batteries Plus stores? 

Or where is the most competent and reasonably priced place to take it to have a new battery installed? 

Also,  I leave the laptop plugged in continuously. 

Is that why my battery died after less than 3 years? 

Is it better for me to unplug it till the battery runs down, then plug it in again to recharge, then unplug again, ad infinitum? 

Or does it not make any difference if I leave it plugged in all the time?  Thanks.

---

I don't have an opinion about Best Buy -- we still have them in the area -- I think Best Buy should be competent enough to change out a battery.  Replacing the battery is not a difficult procedure.

I don't recognize Batteries Plus -- that I don't know the store means nothing, of course.

Some of us just purchase a battery and do the replacement at home.

I am not saying you should do that.

I don't do any of the work on my car and you don't have to work on your computer.

There are people for what we do not do.

If you are going to take the computer anywhere, that is, you are opting to have someone else change the battery, do make sure your data is protected.

For example,

1)  Make backups of your data before you let the computer leave your care.  Why?  Because you should always have your personal data backed up - this is just a reminder to be mindful.  If the worst happens, you do NOT want to be "that person" who did not have backups and suddenly your computer does not work, is lost, gets stomped on, is stolen, falls out of the car...

2)  Make sure you understand the policies and the procedure the store will follow to change out the battery.  Why?  Because you are trusting your computer to "someone" - make sure you understand what that trust entails.

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Battery Health

I've read that running on battery occasionally can help prevent the battery from inflating and dying prematurely.

Not sure anything can prevent a battery from inflating if it is going to do that.

Running on battery on occasion does seem to extend the overall life and health of the battery.

In my opinion, three years is a long time for a consumer battery to last.

What?

The average battery life of a standard 3-4 cell unit is closer to 12 to maybe 18 months.

Why? 

Battery technology is still primitive, computers suck a lot of power, little 3 cell batteries last less time than do the more expensive "long life" batteries available in bigger, better, and far more expensive machines.

What to do?

Unplug and run the system on battery once in a while -- I think once or twice each month is enough.

Run on battery until the battery is about 30 percent or you get a battery low alert and then plug in to power.

NOTE: 

The number of times a month and 30% is not a hard number -- it is what I use.

Every Expert here and everywhere else has a personal opinion on the exact number and method.

I don't have a strong enough opinion to defend any of it.

Read:

HP Notebook PCs and Chromebooks - Improving Battery Performance

Nice article - includes some of the management tools:

HP Tech Takes - How To Improve Battery Health On Windows Laptops

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[barbagg]

Excellent help; thank you so much.