How long will HP take to repair my laptop

[bar_foo]

Anyone want to take bets on the turnaround time for a laptop repair by HP Canada? The warranty is officially "5 Business Days Turn-Around," but it's been a month so far. 

My Spectre X360 had two problems: a touchpad that intermittently stopped responding and a fan that makes a grinding noise at certain speeds. I contacted HP in early November for warranty support. They shipped a box on 11/6, which I received on 11/8, and sent back two days later, so they've had the laptop since 11/14. It's been sitting in their repair facility and the service order status reports "part pending" ever since. The estimated delivery date keeps getting pushed out; it's currently 12/12 but I don't believe that, since the parts never seem to show up. It's a recent model (still in its one-year warranty), so how hard can it be to keep replacements in stock? How long should it take to fix?

Closest guess without going over wins ten (10) internet points.

[Irfan_06]

Hi @bar_foo,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you have an issue with your recent repair orders from HP.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[bar_foo]

A tip for anyone in this situation: I contacted HP support via chat this morning, and the agent said they would check on the repair status and email me back. Within 20 minutes I received an email saying that the laptop had now been repaired and is being shipped back to me.

The update is a little cryptic as to whether any repair was actually performed: 

[Huffer]

So the bet is off?

[bar_foo]

Yes, but I'm now taking odds on whether they actually fixed anything or not, since it sat there for a month supposedly waiting for missing parts, then got sent back to me 20 minutes after I checked up on it--hardly enough time to do the actual work.

[Huffer]

Couldn't get Pete Rose to take that action