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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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" Omen-J7MD2IV" is the laptop's network name. It is not really useful for anything else in terms of identification.
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.
It is difficult to help you if we don't know the hardware configuration of the laptop that you own.
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.
Method #3: Press the power button and immediately tap the F2 key.
Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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I can't say I understand why you won't provide the specific product number, even when provided with an explanation of how to do that.
At least now I know it is an Omen 30L GT13-1000a AMD platform.
Kingston memory (128 GB) The system part numbers are HP Product numbers (SKU)
https://www.kingston.com/en/memory/search/model/107873/hp-hpe-omen-desktop-30l-gt13-1xxx
Crucial memory (32GB)
https://eu.crucial.com/compatible-upgrade-for/HP/omen-30l-gt13-1000a
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That identifies your desktop PC as a OMEN 30L Desktop GT13-1094 PC (399X9AA) for future reference.
The support portal for your PC is at the link below this line
I suggest saving the support portal link. The software and driver download web document is also there.
The installed motherboard is codenamed Hana
https://support.hp.com/us-en/document/ish_4853259-4853773-16
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