• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-12-2021 11:43 PM

HP Recommended
Product: 14-am065TU
Operating System: Microsoft Windows 10 (64-bit)

I understand that since the memory is "non-customer accessible/non-upgradeable", I'll need to bring my laptop in to a service center. But before doing so, I'd like to confirm the maximum RAM that can actually be installed. Off the shelf, my laptop has 4GB installed, running on Win10 Home edition, Intel Celeron N3060 1.6GHz.

Thank you for any assistance you can provide.

Category:
2 REPLIES 2

‎10-13-2021 12:10 AM

HP Recommended

The maximum Ram is 16GB

Was this reply helpful? Yes No

‎10-13-2021 02:54 AM

HP Recommended

Hi,

Max RAM for your system is 8GB of DDR3L 1600MHz RAM

There is one slot, so you will need to replace the 4GB module with an 8GB module

On page 52 of service manual you can see the steps to install the RAM

http://h10032.www1.hp.com/ctg/Manual/c07216170.pdf

 

Hope it helps,

David

Please click on Yes for thanks

Please click on accept as solution if answered your question

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.