How much will it cost to change the keyboard on Hp spectre 360x

[Niveditha2495]

Some of the keys on my keyboard have not been working lately. 

I troubleshot using the general instructions of uninstalling keyboard from the device manager and resetting the setting to defaults. 

There has been no liquid damage on the tool. I have already tried blowing air through the keys to check for any potential obstruction. 

I suspect the next option would be replace the keyboard.

Please let me know if there is any other way to resolve this issue and how much it will cost if the keyboard needs to be replaced

[Echo_Lake]

@Niveditha2495
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE:Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.