How to Remove the "HP recommends using an original ac adapter from hp"

[Rcee6699]

I have an HP Envy x360 Convertible 13-ay0xxx

Detials below:

Processor AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz
Installed RAM 8.00 GB (7.39 GB usable)
Device ID FC3ADA1E-4E61-4F26-B383-4DA137FC366D
Product ID 00325-82213-42582-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

I am using a 100W USB C cable and it charges jsut fine and very quickly as well.

I keep getting the "HP recommends using an original AC adpater" message from the HP System Event Utility.

Is there any way to remove or disable this message?

I am running WInodws 11 currently.

Any help is appreciated.

Roger

[A_Gayathri]

Hi @Rcee6699,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

You can disable the "HP recommends using an original AC adapter" message by disabling or uninstalling the HP System Event Utility that triggers the notification. 

Here’s how you can manage or disable this utility:
 

1. Disable the HP System Event Utility from Startup

You can prevent the utility from running at startup:

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Click on the Startup tab.
3. Look for HP System Event Utility or any similar HP service.
4. Right-click and select Disable.
5. Restart your computer.

2. Uninstall the HP System Event Utility

If you don't use other HP system functions, you can completely remove the utility:

1. Press Windows + I to open Settings.
2. Go to Apps > Installed apps (or Apps & features).
3. Scroll down or search for HP System Event Utility.
4. Select it and click Uninstall.
5. Follow the prompts to uninstall the software.

3. Disable Notifications for HP System Event Utility

If you want to keep the utility but stop seeing notifications:

1. Press Windows + I to open Settings.
2. Go to System > Notifications.
3. Scroll down to find HP System Event Utility.
4. Toggle off notifications from this app.

Refer to this document:  HP ENVY 13-ay0000 x360 Convertible Laptop PC series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.