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Headbands
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How to change the output Amp of HP Sleep and Charge?

HP Gaming Pavilion - 15-cx0056wm
Microsoft Windows 10 (64-bit)

Hello.

Recently I have used the laptop's usb port supporting HP sleep and charge to charge my iPhone. 

I noticed that while charging my phone gets quite hot, indicating that the output of the usb is much higher than my phone's input (1A).

Is there any way to change the output power of the usb port? 

Thank you.

P/S: While my laptop is turned off, when I plug my phone in it still charges. Is this supposed to happen? I thought you can only charge it while the laptop is asleep or active?

 

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How to change the output Amp of HP Sleep and Charge?

@Headbands
Thank you for posting on the HP Support Community.

 

To get the answer to this question, Yes it's normal that you can charge your phone when the laptop is off.

  • Have you checked with a different phone cable or device or USB adapter?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Headbands
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How to change the output Amp of HP Sleep and Charge?

Hello Echo_Lake, thank you for spending your time for me.

Yes, I have tried another iPhone with different charging cable, the same thing happened 😞 

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How to change the output Amp of HP Sleep and Charge?

@Headbands
If it's a faulty USB port issue, then the computer needs to be serviced. 

Let's run Microsoft easy fix solutions: Microsoft provides a web-based automatic diagnostic and repair application. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. 

And also try the below workaround: 

  • Open the Device Manager and expand the Universal Serial Bus controllers branch.
  • Double-click the USB Root Hub device, and click the Power Management tab. Repeat the steps for each additional USB Root Hub device if you have more than one.
  • Turn on the Allow the computer to turn off this device to save power option, and click OKbutton. 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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