• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-18-2016 01:28 AM

HP Recommended
Product: HP 15-R030na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have got two ports on the right hand side of the Notebook and one port on the left side, so, How do I know which is USB3 and which is USB2?

 

Furthermore, If I put a USB3 Memory Stick in a USB2 port or vice-e-versa will it harm the hardware of the notebook or the software on the memory stick?

 

Look forward to nhearing from you.

 

Regards,

Saeed

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2016 01:42 AM

HP Recommended
Saeed,


The single USB port on the left side of your model is the USB3 port.

Manual - Page 7:
http://h10032.www1.hp.com/ctg/Manual/c04409502

Specs: http://support.hp.com/in-en/document/c04373628


Get a flashlight, point it at the bottom of the notebook along the edge next to the USB port
Look for "SS" - logo; "SS" USB denotes the SuperSpeed USB 3.0.

No "SS", then port is USB 2.0.


Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-18-2016 01:42 AM

HP Recommended
Saeed,


The single USB port on the left side of your model is the USB3 port.

Manual - Page 7:
http://h10032.www1.hp.com/ctg/Manual/c04409502

Specs: http://support.hp.com/in-en/document/c04373628


Get a flashlight, point it at the bottom of the notebook along the edge next to the USB port
Look for "SS" - logo; "SS" USB denotes the SuperSpeed USB 3.0.

No "SS", then port is USB 2.0.


Regards

Visruth
Was this reply helpful? Yes No

‎12-18-2016 01:43 AM

HP Recommended

Also it'll not harm your hardware.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.