• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Hp Pavilion
Microsoft Windows 10 (64-bit)

Hi,

 

My integrated camera is not woring. and i found that i have to upgrade my Hp truevision hd camera driver? so, please anyone can help me on that?

 

 

Thank you,

6 REPLIES 6
HP Recommended

@shah48

 

To better help you we would need the exact model number or product number of your laptop/desktop???

 

REO

HP Recommended


And it is HP Pavilion TouchSmart 15-n034nr Notebook PC. I think this would help you

HP Recommended

@shah48

 

Download this file and save it to your desktop.

 

http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64853.exe

 

Go to Device Manager and uninstall the camera.

 

If asked do you want to delete the drivers say yes.

 

Reboot and then run the driver you saved to your desktop.

 

REO

HP Recommended

Hello Guys

 

This is my machine

  Product Name HP 15 Laptop PC  
  HP model number: 15-dw0xxx

 

I cannot use my camera, and mic. ALl drivers seem to be up to date. But maybe the windows-update has installed incompatible drivers. I dont know.

 

About my camera, it is

  Camera HP TrueVision HD Camera with indicator light, USB 2.0, HD BSI sensor, f2.0
  720p by 30 frames per second
  Single digital microphone

 

Do you have a solution for this? I cannot use this machine at 100% due to this problem. I hope there is a way to install the correct drivers.

 

Best Regards!

Rixillo

HP Recommended

Hello Guys

 

This is my machine

  Product Name HP 15 Laptop PC  
  HP model number: 15-dw0xxx

 

I cannot use my camera, and mic. ALl drivers seem to be up to date. But maybe the windows-update has installed incompatible drivers. I dont know.

 

About my camera, it is

  Camera HP TrueVision HD Camera with indicator light, USB 2.0, HD BSI sensor, f2.0
  720p by 30 frames per second
  Single digital microphone

 

Do you have a solution for this? I cannot use this machine at 100% due to this problem. I hope there is a way to install the correct drivers.

 

Best Regards!

HP Recommended

I'm also in need of hp truevision hd webcam driver reinstallation being my camera starts to work the first time; but quickly is not responding after the second and successive tries. I have a hp laptop model 14-dk0024wm; ProdID: 6WC35UA#ABA. Any help that I can be afforded will be greatly appreciated and thank you very much for your time.

Sincerely,

[edit]

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.