• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-24-2017 08:46 AM

HP Recommended
Product: HP ENVY 15-j151eo
Operating System: Microsoft Windows 10 (64-bit)

The built-in keyboard (Norwegian layout) for my laptop (HP ENVY 15-j151eo) has become damaged. Some of the keys don't work quite right. I want to buy a replacement keyboard which I want to install myself. I've searched the HP Parts store, but I can't find the part number for the replacement keyboard, only for the entire laptop (F9G89EA). Could you help me locate the part I need?

Kind regards,
Robin Smidsrød

3 REPLIES 3

‎08-24-2017 08:58 AM

HP Recommended

Hi,

The part number for the keyboard you are looking for is 720244-FL1

 

Try performing an online search for it and you should be able to find it.

 

On page 92 of service manual you can see the various steps to replace keyboard:

 

http://h10032.www1.hp.com/ctg/Manual/c03943414

 

Hope it helps,

David

Was this reply helpful? Yes No

‎08-24-2017 09:09 AM

HP Recommended

Thanks a lot for the help!

 

I rechecked the manual you linked, and I found out that the part number for the Norwegian model is 720244-DH1.

 

Seems like you copied the wrong row from page 92 in the manual.

 

-- Robin

Was this reply helpful? Yes No

‎08-24-2017 09:19 AM - edited ‎08-24-2017 09:20 AM

HP Recommended

Your welcome Robin

 

Yes, you are right. I copied and pasted the wrong part number. Sorry about that.

 

David

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.