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‎01-20-2020 08:22 PM

HP Recommended
Product: Hewlett-Packard 14 G3
Operating System: Chrome OS

My Hewlett-Packard 14 G3 keyboard does not respond to touch. I am left with my on-screen keyboard only. How do I fix my physical keyboard?

EDM
1 REPLY 1

‎01-22-2020 06:36 PM

HP Recommended

@EZ-4u_ Greetings from the HP Community!

Here are a few things that should help:

  1. Turn off the Chromebook, then back on.
  2. Try using the keys while you browse as a guest. If the keys work, delete the account that's having the problem on your Chromebook, then add it again.
  3. If the owner account is having problems, reset the Chromebook.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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