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Edcondi
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Solved!

How to get the keyboard working?

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HP Pavillion 15 Notebook PC-15r160sa
Microsoft Windows 10 (64-bit)

My keyboard has stopped working 2 to 3 weeks after upgrading to Windows 10.  Kindly advise how I may reset the keyboard attachment, which is under the keys, please.

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iomare
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Hi,

 

On page 45 of service manual you can see the steps to reinsert the zif connector.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

You should check if the keyboard works at startup. If you press ESC can you enter startup menu? or even enter BIOS. If it does not work it is most likely a hardware issue and is reseating the cable does not work you might need to replace the Keyboard.

 

Let me know if you need further help,

David

 

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MuthuSarkan
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Hello edcondi,,

 

Please read the steps you will got some soulation for the issue

 

https://support.hp.com/my-en/document/c03738933

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Huffer
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Does the keyboard work before Windows loads such as to tap esc and enter the menu for startup options? 

 

If so we have a software issue and if not we have a dead keyboard. If the Windows 10 upgrade were the cause of the issue it would have stopped immediately after the upgrade. Is the laptop still under HP warranty? 

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VJ_R
Level 11
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Hi 

 

Please update the following Drivers

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe

 

Reboot & update BIOS

 

http://ftp.hp.com/pub/softpaq/sp86501-87000/sp86793.exe

 

 

Hope this helps.

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-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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iomare
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Hi,

 

On page 45 of service manual you can see the steps to reinsert the zif connector.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

You should check if the keyboard works at startup. If you press ESC can you enter startup menu? or even enter BIOS. If it does not work it is most likely a hardware issue and is reseating the cable does not work you might need to replace the Keyboard.

 

Let me know if you need further help,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

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PhinnyJT
Level 2
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Hello Edcondi,

 

The issue started due to windows update.

 

Hence the microsoft has released a fix, hence please follow the steps mentioned in the article:

 

https://support.microsoft.com/en-in/help/4091240/usb-devices-may-stop-working-after-installing-the-f...

 

Please install the update manually and it should work fine.

Regards,
Phinny J Thadathil

"I am an HP Employee"
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Edcondi
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Thanks for your time and the kind information.  Turns out that a loose screw attached to the keyboard was the cause.

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Edcondi
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Thanks for the kind help.  Issue was faulty keyboard.

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Edcondi
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Thanks for the kind help - the keyboard had been loose; also my lack of experience at fault

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iomare
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Your welcome. Glad you were able to solve your problem.

 

All the best,

David

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