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‎03-28-2018 09:09 AM

HP Recommended
Product: HP Pavillion 15 Notebook PC-15r160sa
Operating System: Microsoft Windows 10 (64-bit)

My keyboard has stopped working 2 to 3 weeks after upgrading to Windows 10.  Kindly advise how I may reset the keyboard attachment, which is under the keys, please.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2018 09:15 AM

HP Recommended

Hi,

 

On page 45 of service manual you can see the steps to reinsert the zif connector.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

You should check if the keyboard works at startup. If you press ESC can you enter startup menu? or even enter BIOS. If it does not work it is most likely a hardware issue and is reseating the cable does not work you might need to replace the Keyboard.

 

Let me know if you need further help,

David

 

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Please click on accept as solution if answered your question

View solution in original post

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11 REPLIES 11

‎03-28-2018 09:13 AM

HP Recommended

Hello edcondi,,

 

Please read the steps you will got some soulation for the issue

 

https://support.hp.com/my-en/document/c03738933

Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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‎03-28-2018 09:13 AM

HP Recommended

Does the keyboard work before Windows loads such as to tap esc and enter the menu for startup options? 

 

If so we have a software issue and if not we have a dead keyboard. If the Windows 10 upgrade were the cause of the issue it would have stopped immediately after the upgrade. Is the laptop still under HP warranty? 

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‎03-28-2018 09:15 AM

HP Recommended

Hi 

 

Please update the following Drivers

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe

 

Reboot & update BIOS

 

http://ftp.hp.com/pub/softpaq/sp86501-87000/sp86793.exe

 

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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‎03-28-2018 09:15 AM

HP Recommended

Hi,

 

On page 45 of service manual you can see the steps to reinsert the zif connector.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

You should check if the keyboard works at startup. If you press ESC can you enter startup menu? or even enter BIOS. If it does not work it is most likely a hardware issue and is reseating the cable does not work you might need to replace the Keyboard.

 

Let me know if you need further help,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎03-28-2018 03:11 PM

HP Recommended

Hello Edcondi,

 

The issue started due to windows update.

 

Hence the microsoft has released a fix, hence please follow the steps mentioned in the article:

 

https://support.microsoft.com/en-in/help/4091240/usb-devices-may-stop-working-after-installing-the-f...

 

Please install the update manually and it should work fine.

Regards,
Phinny J Thadathil

"I am an HP Employee"
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‎03-30-2018 10:22 AM

HP Recommended

Thanks for your time and the kind information.  Turns out that a loose screw attached to the keyboard was the cause.

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‎03-30-2018 10:27 AM

HP Recommended

Thanks for the kind help.  Issue was faulty keyboard.

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‎03-30-2018 10:33 AM

HP Recommended

Thanks for the kind help - the keyboard had been loose; also my lack of experience at fault

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‎03-30-2018 10:42 AM

HP Recommended

Your welcome. Glad you were able to solve your problem.

 

All the best,

David

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