-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
10
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi,
The problem is not the capacity. it is the thickness of the drive.
You can use 7.2mm thick drives. This means HDD would be max 2TB as larger HDD drives are thicker (4TB 1.5cm)
You could use a 2.5 SATA 3 SSD of 4TB as the thickness is 7mm
Example
you have to check if the actual cable is present in the notebook (not always included)
if the cable is not included you will have to purchase (part number L56898-001)
It might be a better idea to upgrade the M2 PCIe NVMe SSD with a larger capacity and then reinstall the OS. There is no limit to the capacity of the M2 drive. This will also be a much faster drive.
Service manual
https://h10032.www1.hp.com/ctg/Manual/c06377664.pdf
Hope it helps,
David
Please click on yes for thanks
Please click on accept as solution if answered your question
Avvia il sistema in pochi secondi e archivia fino a 4TB di dati, passando a un SSD su cui puoi contare. Unisciti alle già tante persone che archiviano video di famiglia, foto di viaggi, musica e importanti documenti su un SSD, per ottenere prestazioni pressoché istantanee e affidabilità nel tempo...
HP Recommended
Hi,
The problem is not the capacity. it is the thickness of the drive.
You can use 7.2mm thick drives. This means HDD would be max 2TB as larger HDD drives are thicker (4TB 1.5cm)
You could use a 2.5 SATA 3 SSD of 4TB as the thickness is 7mm
Example
you have to check if the actual cable is present in the notebook (not always included)
if the cable is not included you will have to purchase (part number L56898-001)
It might be a better idea to upgrade the M2 PCIe NVMe SSD with a larger capacity and then reinstall the OS. There is no limit to the capacity of the M2 drive. This will also be a much faster drive.
Service manual
https://h10032.www1.hp.com/ctg/Manual/c06377664.pdf
Hope it helps,
David
Please click on yes for thanks
Please click on accept as solution if answered your question
Avvia il sistema in pochi secondi e archivia fino a 4TB di dati, passando a un SSD su cui puoi contare. Unisciti alle già tante persone che archiviano video di famiglia, foto di viaggi, musica e importanti documenti su un SSD, per ottenere prestazioni pressoché istantanee e affidabilità nel tempo...
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community