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  • Hi! I have a HP notebook model 14-an012nr PC, of ​​which I cannot locate the hard drive on its plate
1 REPLY 1
HP Recommended

Hi:

 

Your notebook has a little 32 GB eMMC flash memory drive that is on a circuit board.

 

You cannot upgrade the drive or add a 2.5" drive to the notebooks that come with a 32 GB eMMC drive.

 

If the drive has failed, you would have to replace the drive board.

 

The only upgrade would be to install the 64 GB eMMC drive board.

 

Below is the link to the service manual.

 

HP Notebook PC (AMD) * Models: 14-an0XX * Models: 14-as0XX * Models: 14-au0XX * Models: 14z-an000HP ...

 

The drive board part numbers can be found in chapter 3.

 

eMMC drive, M.2 (includes eMMC board, bracket, cable, foam, and screws; not illustrated)


64 GB     HP part # 903803-001
32 GB     HP part # 861964-001

 

The drive board looks like this...

 

Amazon.com: New Genuine HP Pavilion 14-AN 14-AN012NR 32GB EMMC + Cable 6050A2862201 861964-001 : Ele...

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