• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hi. Can't figure out how to get at the keyboard to replace it. I have the bottom off, battery out, etc., but not sure where to go from here. Any guidance you can provide would be greatly appreciated.

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Here's the Manual which is a starting point not to be consulted when you already have it half apart.

 

Manual 

 

See p. 15 and 16 item 2. The keyboard is embedded in the top cover. In other words, the keyboard as you probably think of it is not a separate removeable part. 

 

See p. 58:

 

Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.

 

The laptop must be entirely disassembled, then you rebuild it onto a new top cover. You will sometimes find sellers on eBay or such that offer the keyboard as a part but they will not tell you in order to replace the keyboard you have to break rivets. 

 

Sorry this is harder than it seems like it should be but this design is now common and dictated by the demand for very thin laptops. 

 

Post back for more questions and please accept as solution if this is the info you needed even if not exactly what you wanted to see. 

View solution in original post

3 REPLIES 3
HP Recommended

Here's the Manual which is a starting point not to be consulted when you already have it half apart.

 

Manual 

 

See p. 15 and 16 item 2. The keyboard is embedded in the top cover. In other words, the keyboard as you probably think of it is not a separate removeable part. 

 

See p. 58:

 

Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.

 

The laptop must be entirely disassembled, then you rebuild it onto a new top cover. You will sometimes find sellers on eBay or such that offer the keyboard as a part but they will not tell you in order to replace the keyboard you have to break rivets. 

 

Sorry this is harder than it seems like it should be but this design is now common and dictated by the demand for very thin laptops. 

 

Post back for more questions and please accept as solution if this is the info you needed even if not exactly what you wanted to see. 

HP Recommended

Thank you sir. This is what I was afraid of, but luckily I ended up realizing I could remove the faulty keys individually right from the top of the keyboard, and was able to clean them instead of replacing the entire keyboard, so I am good now.

 

Thanks for the fast response, and happy holidays!

HP Recommended

Good job...that can be hard to do.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.