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‎01-06-2018 11:27 AM

HP Recommended
Product: HP Pavillion 15-cc563st
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavillion 15-cc563st  laptop has 12gb ram. I need to upgrade it to 16gb.

I tried to open the back cover using instructions in user guide. I remvoved the 3 front screws and 2 back screws. Removed the cover from back and both sides. It does not come off from the front. Looks like it's attached to something in the middle.

Has anyone removed it successfully? Any additional screws or wires I need to remove for the back cover to come off?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2018 11:45 AM

HP Recommended

@Steve20181

 

There are 3 screws at the front (total 5 screws). No other stick.

 

Regards.

BH
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5 REPLIES 5

‎01-06-2018 11:45 AM

HP Recommended

@Steve20181

 

There are 3 screws at the front (total 5 screws). No other stick.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-06-2018 11:45 AM

HP Recommended

See: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hard-drive-removal/td-p/632515...

 

In that question, there is a link to a video that is supposed to show how to remove most components.

 

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‎01-06-2018 11:58 AM

HP Recommended

The video link gives this error-

 

The server at thesml.hp.com is taking too long to respond

 

Does it work for you?

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‎01-06-2018 12:21 PM

HP Recommended

It worked. I just had to use more force.

 

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‎01-06-2018 01:59 PM

HP Recommended

> video link gives an error

 

Today, it also does for me:

 

Pinging c9w25904.itcs.hp.com [15.50.16.217] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 15.50.16.217:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

So, that IP-address is not responding, today.

 

Sigh.

 

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