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‎01-02-2020 01:47 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I just bought an HP Envy x360.  I have trouble powering it up.  The power button is on the left side of the notebook.  If it has been turned off for a while, pressing the button has no effect.  Open the lid, and after several short and long presses eventually the white light in the middle of the button turns on and the notebook boots up.  There seems to be no logic to how to get the button to operate?  I have seen by googling this problem that others have it too, but I have found no solution.

 

(If the notebook has been off for only a short time, then the button operates immediately) 

32 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2020 05:08 PM

HP Recommended

@ARC2020

 

I have gone through your Post and I understand your concerns

 

Try updating the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists I suggest you get the Notebook replaced since it is brand new

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

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2 REPLIES 2

‎01-04-2020 05:08 PM

HP Recommended

@ARC2020

 

I have gone through your Post and I understand your concerns

 

Try updating the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists I suggest you get the Notebook replaced since it is brand new

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎01-05-2020 04:10 AM

HP Recommended

Thank you.  The laptop did a Bios update by itself a couple of days after I found this problem and now it seems to be working OK - doesn't get hot when charging and the power button works straight away.  Strange that the product was sold in that non-functional state, but hopefully OK now.  Thanks for your help.

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