Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-19-2023 02:51 AM - edited ‎04-19-2023 04:04 AM

HP Recommended
Product: HP USB-C Travel Hub G2

Hello! I have Notebook HP Probook 450 g9 and Type-c hub HP USB Travel Hub G2. 
The charger for the notebook is 45W type-c too.
The charger is working well with the laptop but seems that is not powerful enough for the hub.
For example when the hub, the laptop and the charger are connected there is a message:
'Smart AC adapter is too low for this computer'.

The hub is working but there is not power to charge the notebook.

 

I also tried to use the other power input (4-3mm) with the type-c  charger through a connector.

PD 100W Laptop Power Charger Supply Adapter Connector USB Type-C Female to DC Male Jack Plug Converter for Lenovo/HP/DELL
Link for the product: 
Laptop Adapter Connector Dc Plug Usb Type C - 100w Laptop Power Charger Adapter - Aliexpress

 

But it seems that the connector is not compatible. The Notebook is not detecting it at all.

Actually The connector is working with my old HP laptop through the type-c charger. Also the charger(4-3mm) from the old laptop is working for the Probook. It is strange that the connector not works with the Probook too. Also I do not want to use the charger from the old HP because it is 19.5 V and 2.3 A but the new one is max 15 V.


Is there less cost way to provide power to the Probook and use the hub in the same time?

Thank You in advance!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.