How to remove HP Battery Recall Utility / HP CASL framework not installed message

[1cooldudeski]

Hi Friends,

I am one of the people affected by HP's deformed/swollen battery issue in my HP ENVY x360 Convertible 13t-y0000.

HP refused to replace deformed / swollen battery that lifted / bent keyboard and touchpad.

I purchased and installed a new battery of nearly $200. Now I can't seem to be able to remove the HP Battery Recall Utility HP had me install to validate the problem with the original battery. I get the message "HP CASL framework not installed" when I try to remove the HP Battery Recall Utility app from Windows settings menu.

How can I remove this software? With the new battery, there's no reason for me to keep it.

Many thanks for your thoughts, as always.

[praveenbv]

Hi@1cooldudeski,

Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Let's uninstalled from the control panel battery recall app.

Hope this helps! Keep me posted.

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Have a great day! 

[1cooldudeski]

I cannot remove the app because I get a message that HP CASL framework is not installed when I click the uninstall button in the control panel