How to remove a stuck sd card that now is inside my hp spectre x360 2--1 laptop

[Rockster317]

Good morning maybe somebody can help me please. I have a brand new HP 360 Spectra two in one laptop i received as a present a few months ago and i never used the SD slot for an SD card yet.  I put my SD card in from my tablet popped it in real easy and when I went to the computer area it didn't read the Sd card. So what I did is you push your finger lighty to pop  the SD card out, And when i did it went right in the computer! I can't even see it!  It's in the slot somewhere in the computer now! So please can anybody tell me how to remove this or get it out? I called HP and started a case yesterday and the lady said she would call back within an hour and she never called me back.This is definitely a defect in the SD slot or something cuz I know about computers and stuff and I have many HP laptops!! And I've never had this problem like this before. Please can somebody advise me in what to do? thank you Rocky

[ub6424]

Hello @Rockster317 

Please send a good visible picture of the slot where you put in your "one way" sd card.

[Rockster317]

thank you for the reply heres a pics i just took you can see Sd Slot were i put the sd card in and now its in computer please help if u can thank you Rocky

[Rockster317]

heres a close one of the slot sd is inside damm brand new laptop i know about computers had many hps and this is a wxspensive one soo im thinking defect for it to just go all the way in now u cant see the sd card?

[Rockster317]

thank you for the reply heres a pics i just took you can see Sd Slot were i put the sd card in and now its in computer please help if u can thank you Rocky below a closer one of the slot sd is inside damm brand new laptop i know about computers had many hps and this is a wxspensive one soo im thinking defect for it to just go all the way in now u cant see the sd card?

[ub6424]

Hello @Rockster317 

It is microSD™ memory card reader

User Guide

Page 3 Getting to know your computer

What type of card did you used in your accidental case ?

If you used a MicroSD card (green mark in the picture), it could have happened that you did not use the slot, but above or below the slot you inserted the card, and as a result it fell inside the notebook.

Please report your results

[ub6424]

Hello @Rockster317 

Recommendation and solution

Disassemble notebook to gain access to the "lost microSD card".

Download -> Maintenance and Service Guide

Page 34 Chapter 5 Removal and replacement procedures for authorized service provider parts

Page 35 Bottom cover

Good luck

[Rockster317]

thank you for the Replys No i used the right one Micro Sd i had it in my tablet with some inportent stuff on it so since this was a new computer i wanted to transfer what was on the micro Sd card to my computer and its the Small One! As its Shown in the Picture you sent . I used the right slot for the Sd Card! im pretty good with computers ive worked on a few ive owned and some were hp and dell labtops ! And i see anotherbelow now how to take apart to remove the Sd aybe so ill see what i can do i just dont understand how the Sd card is in the computer now in the picture of slot i sent you thank you for your help and other ideas please feel free to suggest Rocky

[ub6424]

If you turn off the notebook and shake it slightly, you may hear the microSD card rattling inside ?

[ub6424]

Hello @Rockster317 

I have written very detailed solutions. If you don't want to disassemble the notebook yourself, please take it to a notebook repair store. You should be able to open it on your own, it's easy. You have the service manual, 2 hands and a functional brain ... and with little luck you will find the lost miroSD card ...

For me the case is closed.

Good luck