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‎06-07-2019 02:32 AM

HP Recommended
Product: HP Notebook - 14-bp020nd
Operating System: Microsoft Windows 10 (32-bit)

My HP Notebook - 14-bp020nd fails to switch on and is no longer charging. It may have been exposed to a damp/moist environment. I want to take out the battery, but unsure how to. Can you please advise?

 

Would also appreciate any other tips to resolve the problem.

1 REPLY 1

‎06-07-2019 03:12 AM

HP Recommended

Hi,

On page 34of service manual you can see how to remove the battery. When removing bottom cover remember that there are screws under the rubber "foot".

http://h10032.www1.hp.com/ctg/Manual/c05505821

You have checked that the ac adapter runs correctly.

You could also try a power reset

https://support.hp.com/au-en/document/c01684768

 

Regards,

David

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