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HP Recommended
HP ENVY x360 Convertible 15-cp0xxx
Microsoft Windows 10 (64-bit)

Hi,

 

A problem occurred whereby I accidentally spilt a drink onto the keyboard of my HP laptop. Unfortunately, whilst the keys do work, they don't feel as tactile...they feel as if they stick too much to the bottom, they don't spring back up as they used to. Now I have seen some videos on how to remove keys and clean etc. I have tried to remove the keys, but my God, they are kept in place very tightly. It felt as if I will break them. I wanted to ask if its know whether the keys on the HP Envy x360 can actually be removed, and if so, how to remove them and how to clean them. 

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Filbin 

Sorry, but keys on consumer grade laptops are NOT designed to be removable.  You can certainly FORCE them off, but you nearly always break the keys in the process and then, they will not go back.  You would need to replace the keyboard.

 

Also, when you spill liquid on a laptop keyboard, it nearly always then seeps inside and damages something.  Even if the laptop is still working, there is still the possibility of some minor damage.  You should see about having it disassembled and inspected at a laptop repair facility to ensure no further damage was done.



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2
HP Recommended

@Filbin 

Sorry, but keys on consumer grade laptops are NOT designed to be removable.  You can certainly FORCE them off, but you nearly always break the keys in the process and then, they will not go back.  You would need to replace the keyboard.

 

Also, when you spill liquid on a laptop keyboard, it nearly always then seeps inside and damages something.  Even if the laptop is still working, there is still the possibility of some minor damage.  You should see about having it disassembled and inspected at a laptop repair facility to ensure no further damage was done.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thank you for your post, 

Would you know the price range of how much the repair would cost?

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