How to replace a single popped out keyboard key of brand new HP Envy X360 Laptop?

[nishant037]

While typing something my new laptop's single key(3) popped out.  I was shocked because the laptop is just a week old. Give me some solution does repair or replacement of this key will come under warranty or not? As I examined the key I have  found  that only the white colored "hinge" below the key is broken all the other parts cup and key are just fine.

[Jeet_singh]

@nishant037,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you need assistance with specific key has popped out on your new HP Envy notebook. No worries, I'll be glad to help you.

I did go through the Product specifications and found that your PC was shipped with Full-size island-style backlit keyboard.

Next thing, Please go through the Maintenance and Service guide - Here you will have the parts which are tested and compatible on your PC.

Chapter 3. Illustrated Parts catalog - Under Computer Major components - page number 16. 

In this scenario, If you're comfortable replacing the keyboard yourself, you can contact our HP phone support to order a replacement keyboard.

If you find difficulty replacing the part, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

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