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‎09-10-2017 07:32 PM

HP Recommended
Product: Hp Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

My meory has a defect tyhat is causing my OS to crash. The OS stoped working completely and I had to install a new copy. Butit started to crash again and even more often. The blue screen indicated that there a problem with the moery and when I run a memory check it tells me it is damaged.

 

How do I replace it and what are the specs of the memory, so I can buy the right one.  I am out of warranty after 2 years, but I really like this laptop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2017 10:20 PM

HP Recommended

You're welcome. Just wish the news was better.

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View solution in original post

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7 REPLIES 7

‎09-10-2017 08:03 PM

HP Recommended

Since the Spectre was released there have been many different models. Members will need more info that Spectre X360 to help. If you don't know your "full" Model Number or Product Number info should be in BIOS.

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‎09-10-2017 08:35 PM

HP Recommended

This is is product number from the BIOS

N55044UA#ABA

 

 

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‎09-10-2017 09:09 PM - edited ‎09-10-2017 09:10 PM

HP Recommended

@timbal

Not finding anything at HP site with that Product number. The site has failed before- but can you just check to make sure you have it right?

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‎09-10-2017 09:14 PM

HP Recommended

Sorry, I misstyped it 

 

it should be

N5504UA#ABA

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‎09-10-2017 10:00 PM - edited ‎09-10-2017 10:01 PM

HP Recommended

@timbal

Sorry to tell you, but another member just informed me that all of the Spectre X360's have onboard memory. .meaning non-removable.

As you can see from the Maintenance Manual of a Spectre X360 here:

http://h10032.www1.hp.com/ctg/Manual/c05357578

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‎09-10-2017 10:06 PM

HP Recommended

Thanks for taking the time and try to help me. I really appreciate it.

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‎09-10-2017 10:20 PM

HP Recommended

You're welcome. Just wish the news was better.

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***Click the "YES" button if you think this response was helpful.***
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