How to return an unopened laptop

[gibsg00]

• How to return an unopened laptop 

[VikramTheGreat]

Hi @gibsg00,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Here’s how you can return an unopened HP laptop: HP Official Return Policy

• Return Window: Most HP products purchased from HP.com can be returned within 30 days of delivery.
• Condition: The laptop must be unopened or in like-new condition, with all original packaging and accessories.
• Authorization Required: You need a Return Merchandise Authorization (RMA) before sending it back.
• Restocking Fee: HP reserves the right to charge up to a 15% restocking fee for opened, non-defective items. For unopened laptops, this usually does not apply.
• Shipping: HP provides a prepaid shipping label for returns initiated through their portal.

Steps to Return Your Laptop

1. Start the Return Online
   • Go to HP.com returns & refunds | HP® Official Store and click Start a Return.
   • Enter your order details and reason for return.
      
2. Get Your RMA and Shipping Label
   • HP will email you a Return Merchandise Authorization (RMA) and a prepaid FedEx label.
      
3. Pack the Laptop
   • Place the laptop and all accessories in the original packaging.
   • Attach the shipping label to the box.
      
4. Ship It
   • Drop off at a FedEx Office or schedule a pickup.
   • Keep your receipt for tracking.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[gibsg00]

Do I have to put it in another box with packing and is the serial number on the box. I don't want to to open the box

[VikramTheGreat]

Hi @gibsg00,

Thank you for reaching out! If your HP product is still in its original sealed box, there’s no need to open it just to find the serial number.

Serial Number Location:
You’ll usually find the serial number (S/N) and product number (P/N) printed on a white sticker label on the outside of the box, typically near the barcode.

About Repackaging:
If you’re returning or shipping the product and it’s still sealed, you do not need to place it in another box, unless your shipping carrier specifically requests it or you’d like extra protection during transport. If it’s already opened, then we recommend securely repacking it with padding or its original materials to prevent any damage in transit.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat